Online Security Statement

The privacy and safety of your financial information is First Federal Bank’s utmost concern. First Federal Bank works with cutting edge technology partners to ensure that the most secure environment is made possible for our valued customers. We offer you worry free Internet banking. You can be completely confident of the following security measures:

Secure Communications

Our system ensures that data exchanged between your PC or mobile device and our computers is encrypted with industry leading encryption technology. Encryption is accomplished through Secure Sockets Layers (SSL) which utilize mathematical formulas to “encrypt” or hide information from prying eyes on the Internet. Additionally, if SSL detects that data was added or deleted after you sent it to the bank, the connection will be severed in order to guard against any tampering. The most popular browsers have the SSL security feature built in.

Secure Environment

Our computer system does not connect directly to the Internet. It is isolated from the network via a “firewall”. A firewall is a combination of software and hardware products that designate parameters, control and limit the access that outside computers have to the banks internal network and databases. You can feel secure knowing that our firewall protects your personal information from unauthorized access.

Secure Login

Username’s and passwords are isolated from the Internet by being stored on a secure computer to prevent passwords and IDs from being accessed or downloaded by anyone on the Internet. User passwords can vary from nine to seventeen characters and should include letters, numbers, & symbols, to reduce the likelihood of your password being guessed. In addition, our powerful multi-factor authentication security uses your log in credentials, device identification, and geographic location to quickly and easily authenticate you to the online banking system. If we do not recognize the device or area your log in originates from we may ask additional security questions to you at log in. In addition, when appropriate Business Online Banking users will use a one-time password generated by a token in combination with a user-defined PIN to access certain transaction types. The system also checks for invalid logins and automatically disallows a user after three invalid attempts. This prohibits the “hacker” from gaining access to our system thus protecting your accounts.

Your Password

You will be responsible for maintaining one of the most important security measures, your password. When you enroll in Online Banking you will create a personally selected Username and password known only to you. When you enroll in Business Online Banking you will be assigned a Username; however you will create a password known only to you. Be sure to keep your password a secret. Memorize it and do not write down your password. It is not recommended you carry your password in your purse or wallet. Make sure no one watches you enter your password and always close your browser when leaving the computer or mobile device. Ensure you have antivirus and/or spyware protection on your computer or mobile device. Make sure you regularly scan for viruses or spyware that could be used to capture password keystrokes. Ensure you change your password periodically (i.e., monthly or quarterly) as an additional means to protect your account. You ultimately hold the key to your password security. Do not share your password with anyone. Not even a bank employee knows your password.