Careers

 

Join the First Federal team!

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Title: Operations Specialist

Division: Operations

Supervisor: Director of Operations

FLSA Classification:  Non-Exempt 40+ hours per week

 

Job Summary

 

General responsibilities include performing a variety of duties in support of all bank deposit and loan products including, but not limited to, file maintenance, research, transaction posting, data entry, and online banking support. Specialist should provide excellent customer service by responding to, and resolving, customer concerns in a timely and courteous manner. Specialist should also utilize available resources to identify customers’ needs accurately and efficiently.

 

Duties

• Responsible for reviewing and processing wire transactions in an expedient manner
• Review, balance, and process daily item processing work & reports
• Provide customer service support for online banking customers by answering incoming telephone calls or email requests
• Provide customer service support for other bank staff by answering incoming telephone calls and responding to written correspondence in a timely manner
• Understand and navigate various software platforms in order to extract information necessary to complete requests
• Review and verify accuracy of new accounts ensuring branch staff adhere to regulations, policies, and procedures for new account opening
• Complete and maintain with accuracy any documentation for any required logs, dual control tasks, inventory and forms
• Assume other duties as assigned

 

Required Job Qualifications

• High School diploma or equivalent education and related training
• Strong customer service skills
• Proficient oral and written communication skills
• Strong PC skills with emphasis on Microsoft Office, banking software, and web-based applications
• Advanced understanding of banking fundamentals
• Strong analytical skills with attention to detail and ability to identify and interpret detailed documentation;
• Ability to work in a high-information, high-responsibility, frequently changing environment;
• Excellent initiative and drive skills, proactive teamwork, cooperation and interpersonal skills;
• Ability to meet strict deadlines, multi-task, and work with other departments as well as external customers to achieve required results
• Excellent attention to detail

• Ability to work 40+ hours per week (as needed) and occasionally on Saturdays

 

Preferred Job Qualifications

• Associate’s degree or equivalent experience
• Two to four years of financial services experience preferred

 

FFB Management reserves the right to change this position description and duties at any time according to business needs.

 

EOE

 

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Job Posting: Universal Banker

 

Summary

Provide exceptional, professional service to clients by understanding and promoting banking products and services. Accurately and efficiently process client transactions while ensuring full compliance with company policies and regulations. Open and maintain deposit accounts for both consumers and businesses, and contribute to the Bank’s success through business development initiatives and client outreach. Assist clients in achieving their financial goals and objectives.

 

Essential Duties and Responsibilities

 

Teller Operations (50%) 

– Support the head teller as needed.

– Serve as the first line of support for teller line operations.

– Deliver professional, courteous service by promptly acknowledging customers, maintaining a friendly demeanor, and ensuring customer satisfaction.

– Accurately process a variety of transactions, including check cashing, deposits, savings withdrawals, loan payments, wire transfers, cashier’s checks, and stop payments.

– Follow all bank policies, procedures, and security protocols, while maintaining customer confidentiality.

– Meet performance standards for product referrals and cross-selling to support the Bank’s growth objectives.

– Process mail, night depository, and ATM deposits.

– Balance cash drawer and account for cash assets daily.

– Assist with special day-end processing and generate daily reports.

 

Customer Service (30%)  

– Open new accounts for consumers and businesses, ensuring a seamless onboarding experience.

– Service existing accounts, addressing client needs and requests promptly.

– Resolve product or service issues with a focus on client satisfaction and retention.

 

Business Development (10%)  

– Conduct outreach to prospective clients, businesses, and existing customers.

– Promote and cross-sell the Bank’s products and services based on client needs.

– Proactively profile customers to identify and match financial solutions to their needs.

 

General Responsibilities (10%) 

– Provide personalized, relationship-based banking services to both current and potential clients.

– Support branch goals related to loans, deposits, and income growth.

– Perform additional duties as assigned by the supervisor.

 

 

Required Qualifications

– High school diploma or GED.

– Previous experience in retail sales or customer service.

– Strong customer service and problem-solving skills.

– Effective verbal and written communication skills.

– Ability to handle and protect sensitive information.

– General knowledge of banking principles and fundamentals.

– Availability

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Account Representative (Teller)

Summary

Ensure clients receive excellent service in a professional and courteous manner, maintain a basic understanding of our banking products and services, accurately and efficiently process client transactions and fully comply with company and departmental policies and regulations. 

Duties and responsibilities

• Provides professional teller services to the bank’s customers by prompt acknowledgement of the customer, maintaining a friendly and courteous demeanor, ensures customer satisfaction on transaction requests and presents a professional image.
• Accurately and efficiently completes customer transactions, including but not limited to, cashing checks, receiving deposits, savings account transactions, change orders, processing transfers, loan payments, cashier’s checks, stop payments and wire transfer requests.
• Follows bank and department policies and procedures, regulations and security procedures, completes necessary documents and maintain customer confidentiality.
• Responsible for achieving performance standards for referrals and cross-sell of products and services to achieve bank growth objectives.
• Processes mail, night depository and ATM deposits.
• Balances cash drawer and maintains control and accounting of the bank’s cash assets.
• Assists in completing special day-end processing and daily reports.

Specific Requirements

• High school diploma or equivalent experience.
• Cash handling experience.
• Excellent customer service and communication skills.
• Accuracy and attention to detail
• Ability to effectively access and interpret information on computer screens, documents, and reports
• Ability to utilize processes and techniques for detecting fraud and preventing fraud situations.
• Objectively handle, process, and secure sensitive information and communications

 Preferred Requirements

• Prior teller experience a plus.
• Ability to work independently and as a team with excellent time management skills.
• Knowledge of personal computer and related word processing and spreadsheet software.
• Proficient oral and written communication skills.
• Ability to lift and carry objects up to 15 pounds.

 

Addition Required Job Qualifications:

• Confirmation of a good employment history.
• Confirmation of no criminal convictions.
• Good credit status for prior two years.
• Capable of communicating on multi-line telephone, composing short memos, reading, writing, hearing, bending, standing, speaking, reaching, sitting for long periods of time.
• Lifting and carrying objects up to 20 pounds, turning full range of motion above head.
• Researching, gathering, compiling data, proficiently entering data in preparation of spreadsheets, text or graph reports.
• Understanding manuals, policies and procedures.
• Learning in a reasonable amount of time and accurately applying that knowledge.
• Completing tasks with numerous interruptions.
• Performing job duties and responsibilities without direct supervision at the level permitted or authorized in accordance with job responsibilities.
  

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Branch Locations:

Dunn

Angier

Erwin

Benson

Fuquay

Clayton

 

EQUAL OPPORTUNITY EMPLOYER

First Federal Bank is an EEO employer – M/F/Vets/Disabled

We will review resumes for qualification; however, you must complete an on-line application to be considered an applicant for the position. Click “Get Started Now!” or forward inquiries and resumes/letters of introduction to human.resources@firstfederalbanknc.com or fax to 910-892-8435.

 

First Federal Bank Hiring Policies

Conducting Background Checks

First Federal will make every effort to interview qualified applicants. We reserve the right to conduct background checks which may also include accessing your credit report.

 

Equal Opportunity Policy

It is the policy of FFB to provide equal employment opportunities without regard to race, color, religion, gender, age or national origin. The policy relates to all phases of employment including: recruiting, hiring, benefits and privileges of employment, compensation, training, and appointments for advancement, transfers, relocations and terminations of employment for all employees without discrimination because of race, color, religion, national origin, sex, age, disability, veteran status, pregnancy, genetic information, or other legally protected status.

FFB provides the material contained herein for information purposes only. All open jobs offered by FFB are subject to specific job skill requirements, qualifications and preferred experience. FFB is an equal opportunity employer. All hiring decisions are subject to federal, state, and local employment laws and regulations, including immigration laws pertaining to work authorization requirements and any other applicable permissions or compliance.

Personal information voluntarily submitted will be maintained by Human Resources and used by FFB its intended purpose. Submitting a resume to FFB implies that you are interested in a position(s), but does not mean that you are an applicant or that you will be considered as an applicant for a position(s). To be considered as an applicant for the position, you must access and complete the on-line application within the “open application period”.

FFB reserves the right to make changes to this site at any time and without notice, and makes no commitment to update this site.

 

Equal Opportunity Employer