Careers

 

Join the First Federal team!

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Job Title:	Commercial Loan Processor
Job Location:	Dunn, NC
Job Category:	Banking / Investing
Description:	Job Title:  Commercial Loan Processor Division/Department: Credit Administration Reports To: Chief Credit Officer Work Location: Corporate Office or as assigned Work Station/Office ID Number: 23 Supervises: N/A Job/Benefits Eligible Classification: Full-time, 40+ hours, full company benefits FLSA Classification: Non-Exempt, 40+ hours   Job Summary and Primary Job Objective Jobholder will provide primary support for the Chief Credit Officer, Director of Commercial Banking and Commercial Loan Officers and other business development staff by assisting through numerous tasks such as authoring loan documents for loan closing, issuing lending checks to customers, completing post-closing checklists to ensure all documents are properly executed, perfecting collateral liens through recording of documents, and submitting completed documents to Loan Servicing for entry into the loan data system. Functional Time Apportionment: Processing/Closing Commercial Loans and Administrative ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES Performs Commercial Lending processing, closing and administrative duties including: 1.     Obtaining necessary information and documents to process approved commercial loans, loan renewals, and modifications. Such documents might include, CIP information, MLA and SCRA status, operating agreements or by laws, insurance, UCC searches, and bill of sale, and all other necessary documents. 2.     Preparing commitment letters for commercial loans. 3.     Ordering flood hazard determinations and Equiguard Insurance Policies via ESA. Ordering and maintaining log for appraisal and evaluation requests. 4.     Sending title requests to attorney’s, scheduling closings, resolving closing related issues, and corresponding with attorney’s and borrowers. 5.     Reviewing and approving HUD Settlement Statements and Title Commitments. 6.     Creating portfolios in FISERV system for non-existing customers and guarantors related to a loan closing. 7.     Compiling, processing, and preparing loan closing document packages for commercial real estate and non-real estate loans in accordance with loan approval conditions and sending them to attorney’s office or respective lender. 8.     Compiling, processing, and preparing loan closing document packages for consumer real estate loans in accordance with loan approval conditions and sending them to attorney’s office or respective lender. 9.     Reviewing all signed closing documents to fund closings via check, wire, or TMS transfer and expensing bank-paid fees through TMS. 10.  Assembling loan packages post-closing according to checklist and completing routing sheet to forward to Loan Servicing for uploading. 11.  Preparing loan renewal or modification documents and coordinating the signing of documents and collection of fees with lending officers and attorney’s offices when needed. 12.  Completing loan file documentation reviews on all commercial loans and real estate secured consumer loans and prepare follow-up, pending “tickler†reminders for pending items. 13.  Maintaining Pending Report that includes items outstanding from loan file documentation review.  Update status of ticklers and image, index and file items as they are received. 14.  Organizing and imaging of credit file documentation from approved and booked loans. 15.  Completing reports as needed to maintain records for appraisals and evaluations. 16.  Reconciling and remitting invoices on the Appraisal Log as received from Dart, Integration 4.0, SiteTech / Streamline Evaluations, and Equiguard. 17.  Completing collateral release worksheets as requested based on previously approved terms and fees. 18.  Servicing commercial loan and deposit accounts. Such duties may involve pulling and managing the NSF report and matured CD accounts daily. Other servicing items or handled as requested or needed. 19.  Reviewing and packing commercial loan payment, past due, and matured statements. 20.  Contacting overdrawn or delinquent customers. 21.  Assisting with consumer processing and underwriting upon request. 22.  Composing and typing memorandums, letters, forms, reports, etc. 23.  Ensuring that all procedures and activities are done in conjunction with appropriate regulatory, compliance and internal policies (as applicable). 24.  Assisting with compliance efforts as appropriate and designated. 25.  Providing exemplary customer service in support of Bank lending objectives. 26.  Regularly communicating with Manager in the manner and time frame required by the Manager 27.  Providing information and performing additional duties as requested. 28.  Answering telephone; taking and relaying messages; directing caller to appropriate individual. REQUIRED KNOWLEDGE, SKILLS, EXPERIENCE AND PERFORMANCE BEHAVIORS 1.       Prior experience in a lending or credit administration environment (experience processing and reading/understanding loan documentation) required. 2.       Ability to interact with clients to obtain information required for loan documentation as well as obtains routine financial data. 3.       Ability to meet strict deadlines, multi-task, and work with other departments as well as external customers to achieve required results. 4.       Excellent communication and writing skills. 5.       Proficient computer and system navigation skills. 6.       Knowledge of and moderate proficiency in Microsoft Windows, Word and Excel computer application programs. 7.       Good understanding of office procedures and equipment. 8.       Excellent attention to details. 9.       High level of accuracy and production. 10.    Excellent written and oral communication skills. 11.    Excellent organizational, prioritization and follow-through skills. 12.    Demonstrates trustworthiness, dependability, reliability, stability, accountability, adaptability to change. 13.    Adheres to Bank personnel policies and practices.   PREFERRED KNOWLEDGE/SKILLS/EXPERIENCE Previous experience in  processing and closing commercial loans Minimum of three (3) years relevant work experience preferred   ADDITIONAL REQUIRED JOB QUALIFICATIONS: 1.       Confirmation of a good employment history. 2.       Confirmation of no criminal convictions. 3.       Good credit status for prior two years. 4.       Capable of communicating on multi-line telephone, composing short memos, reading, writing, hearing, bending, standing, speaking, reaching, sitting for long periods of time. Lifting and carrying objects up to 20 pounds, turning full range of motion above head. 5.       Researching, gathering, compiling data, proficiently entering data in preparation of spreadsheets, text or graph reports. 6.       Understanding manuals, policies and procedures. 7.       Learning in a reasonable amount of time and accurately applying that knowledge. 8.       Completing tasks with numerous interruptions. 9.       Performing job duties and responsibilities without direct supervision at the level permitted or authorized in accordance with job responsibilities. EQUAL OPPORTUNITY EMPLOYER

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Job Posting: Universal Banker

 

Summary

Provide exceptional, professional service to clients by understanding and promoting banking products and services. Accurately and efficiently process client transactions while ensuring full compliance with company policies and regulations. Open and maintain deposit accounts for both consumers and businesses, and contribute to the Bank’s success through business development initiatives and client outreach. Assist clients in achieving their financial goals and objectives.

 

Essential Duties and Responsibilities

 

Teller Operations (50%) 

– Support the head teller as needed.

– Serve as the first line of support for teller line operations.

– Deliver professional, courteous service by promptly acknowledging customers, maintaining a friendly demeanor, and ensuring customer satisfaction.

– Accurately process a variety of transactions, including check cashing, deposits, savings withdrawals, loan payments, wire transfers, cashier’s checks, and stop payments.

– Follow all bank policies, procedures, and security protocols, while maintaining customer confidentiality.

– Meet performance standards for product referrals and cross-selling to support the Bank’s growth objectives.

– Process mail, night depository, and ATM deposits.

– Balance cash drawer and account for cash assets daily.

– Assist with special day-end processing and generate daily reports.

 

Customer Service (30%)  

– Open new accounts for consumers and businesses, ensuring a seamless onboarding experience.

– Service existing accounts, addressing client needs and requests promptly.

– Resolve product or service issues with a focus on client satisfaction and retention.

 

Business Development (10%)  

– Conduct outreach to prospective clients, businesses, and existing customers.

– Promote and cross-sell the Bank’s products and services based on client needs.

– Proactively profile customers to identify and match financial solutions to their needs.

 

General Responsibilities (10%) 

– Provide personalized, relationship-based banking services to both current and potential clients.

– Support branch goals related to loans, deposits, and income growth.

– Perform additional duties as assigned by the supervisor.

 

 

Required Qualifications

– High school diploma or GED.

– Previous experience in retail sales or customer service.

– Strong customer service and problem-solving skills.

– Effective verbal and written communication skills.

– Ability to handle and protect sensitive information.

– General knowledge of banking principles and fundamentals.

– Availability

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Account Representative (Teller)

Summary

Ensure clients receive excellent service in a professional and courteous manner, maintain a basic understanding of our banking products and services, accurately and efficiently process client transactions and fully comply with company and departmental policies and regulations. 

Duties and responsibilities

• Provides professional teller services to the bank’s customers by prompt acknowledgement of the customer, maintaining a friendly and courteous demeanor, ensures customer satisfaction on transaction requests and presents a professional image.
• Accurately and efficiently completes customer transactions, including but not limited to, cashing checks, receiving deposits, savings account transactions, change orders, processing transfers, loan payments, cashier’s checks, stop payments and wire transfer requests.
• Follows bank and department policies and procedures, regulations and security procedures, completes necessary documents and maintain customer confidentiality.
• Responsible for achieving performance standards for referrals and cross-sell of products and services to achieve bank growth objectives.
• Processes mail, night depository and ATM deposits.
• Balances cash drawer and maintains control and accounting of the bank’s cash assets.
• Assists in completing special day-end processing and daily reports.

Specific Requirements

• High school diploma or equivalent experience.
• Cash handling experience.
• Excellent customer service and communication skills.
• Accuracy and attention to detail
• Ability to effectively access and interpret information on computer screens, documents, and reports
• Ability to utilize processes and techniques for detecting fraud and preventing fraud situations.
• Objectively handle, process, and secure sensitive information and communications

 Preferred Requirements

• Prior teller experience a plus.
• Ability to work independently and as a team with excellent time management skills.
• Knowledge of personal computer and related word processing and spreadsheet software.
• Proficient oral and written communication skills.
• Ability to lift and carry objects up to 15 pounds.

 

Addition Required Job Qualifications:

• Confirmation of a good employment history.
• Confirmation of no criminal convictions.
• Good credit status for prior two years.
• Capable of communicating on multi-line telephone, composing short memos, reading, writing, hearing, bending, standing, speaking, reaching, sitting for long periods of time.
• Lifting and carrying objects up to 20 pounds, turning full range of motion above head.
• Researching, gathering, compiling data, proficiently entering data in preparation of spreadsheets, text or graph reports.
• Understanding manuals, policies and procedures.
• Learning in a reasonable amount of time and accurately applying that knowledge.
• Completing tasks with numerous interruptions.
• Performing job duties and responsibilities without direct supervision at the level permitted or authorized in accordance with job responsibilities.
  

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Branch Locations:

Dunn

Angier

Erwin

Benson

Fuquay

Clayton

 

EQUAL OPPORTUNITY EMPLOYER

First Federal Bank is an EEO employer – M/F/Vets/Disabled

We will review resumes for qualification; however, you must complete an on-line application to be considered an applicant for the position. Click “Get Started Now!” or forward inquiries and resumes/letters of introduction to human.resources@firstfederalbanknc.com or fax to 910-892-8435.

 

First Federal Bank Hiring Policies

Conducting Background Checks

First Federal will make every effort to interview qualified applicants. We reserve the right to conduct background checks which may also include accessing your credit report.

 

Equal Opportunity Policy

It is the policy of FFB to provide equal employment opportunities without regard to race, color, religion, gender, age or national origin. The policy relates to all phases of employment including: recruiting, hiring, benefits and privileges of employment, compensation, training, and appointments for advancement, transfers, relocations and terminations of employment for all employees without discrimination because of race, color, religion, national origin, sex, age, disability, veteran status, pregnancy, genetic information, or other legally protected status.

FFB provides the material contained herein for information purposes only. All open jobs offered by FFB are subject to specific job skill requirements, qualifications and preferred experience. FFB is an equal opportunity employer. All hiring decisions are subject to federal, state, and local employment laws and regulations, including immigration laws pertaining to work authorization requirements and any other applicable permissions or compliance.

Personal information voluntarily submitted will be maintained by Human Resources and used by FFB its intended purpose. Submitting a resume to FFB implies that you are interested in a position(s), but does not mean that you are an applicant or that you will be considered as an applicant for a position(s). To be considered as an applicant for the position, you must access and complete the on-line application within the “open application period”.

FFB reserves the right to make changes to this site at any time and without notice, and makes no commitment to update this site.

 

Equal Opportunity Employer