Security and protection are vital features when it comes to banking.

On January 22^nd, we will be launching a new security feature for Personal Online & Mobile Banking customers that will integrate stronger cybersecurity protections to detect fraud while ensuring you have a positive online banking experience.

Every time you login to Online Banking, the new security feature will not only confirm your credentials but also the device you are using. If the system detects a new device or suspicious activity, you may be asked to further verify your identity via a one-time passcode sent to your phone. Your enrollment in this new security feature is required.

How It Works:

For future identity verifications, all we need is a phone number. Starting January 22, 2025, when you log in to your Online Banking through our website or our Mobile Banking app, you will be asked to set up your verification phone number, as shown below. The login will proceed once you click “continue.”

The next time you log into Online Banking through our website or our Mobile Banking app, you will receive a prompt, as shown below, to choose a Security Challenge, either a text message or a phone call to the phone number you provided.

Upon clicking either “send text message” or “call phone,” you will receive a call or text message containing a passcode. Enter this passcode during login to complete your phone number verification. Once entered, you will be logged into Online Banking.

How This Feature Will Work In The Future:

This new security feature will replace the Security Challenge Questions and will only be activated if it detects a login attempt that falls outside of how you typically login.

When this happens, you will be prompted to enter a passcode during log in. The passcode will then be sent to the phone number you set up previously using your preferred delivery method. Simply enter the passcode to complete your login.

Note:  Your enrollment in this new security process is required.  Additionally, this process does not apply to business customers who use our Business Cash Management Online Banking.

We continue to look for ways to improve the security of our online services.  Questions? Please contact us at (910)-891-2010 or stop by your local branch.

Click here to watch a Video Tutorial for the Online Banking login process

Click here to watch a Video Tutorial for the Mobile Banking login process